11/22/2023 0 Comments Purple mattress review bad![]() ![]() I spoke with an agent that was adamant about me keeping the purchase. Received false information of getting an email with inarticulate for return which never came.(The link below is why I wanted to cancel my order) ***Link of gentleman having issue with the same mattress priced at over $3k at 6 month ***** **************************** Purple is not open on the weekends and I had to call in for a refund on April 17, 2023. ![]() After researching issues with the company I decided to get a refund and tried calling over the weekend on April 15, 2023. I purchased a king size tier 3 purple mattress on April 14, 2023. At this point I would never recommend a purple mattress if people ask us. Is it just a bad mattress or are all Purple mattresses unable to last more than a year? I'm really hoping purple can do something about this since the third parties failed us. We enjoyed the mattress before it lost its shape. We feel completely lied to and just stuck, out $2,600. Both my wife and myself wake up with back pain due to the indentations. We are extremely disappointed with the mattress and are dumbfounded that after less than a year the mattress is losing its shape so poorly. We were not in the market to spend that much but we were confident with the warranties being offered and the things the salesperson said about Purple mattresses. So now we are stuck with a Purple mattress that is very indented, over an inch on both sides of the bed, that we paid $2,600 for. they told us we cant exchange it because we didn't report the stain when it happened, which we were never told from ****** that we had to do. They told us we have to go thru the mattress protector company. We reached out to ********************** in December to exchange the mattress and they said they won't exchange it because the mattress has a pee stain on it, our 5 year old son sleeps in that bed and the mattress protector failed. They told ** they had a 365 day trial period and if we bought their mattress protector it would give us 10 years of warranty and if anything happened to the mattress in that time we could work with the mattress protector company to get the mattress exchanged. We purchased a Purple mattress, the Premier hybrid 3, from Ashley ********* in *******, ** January 2022. ![]()
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